Vacancies
We are always on the look out for new talent... Could this be YOU?
Are YOU looking for a rewarding career?
We are looking to recruit people who inspire and are passionate to get involved and make a real difference.
The success of our business has been built upon our people being passionate about customer service, creating an enjoyable work environment and through their own actions making a real difference in the community.
Together as one team our people are encouraged to get involved with changing the way we do things to offer excellent customer service and are recognised for their efforts.
Our people success is driven by the Conister Code:
- Customers - excellence of service
- Ownership - attitude of excellence
- Integrity - doing the right thing
Come and join our team...
If you are looking for a career change, are driven by success and are a person of value, we would like to hear from you.
Review our opportunities to join our Talent Network.
Equal Opportunities
Conister Bank Limited recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.
Business Support Administrator
Conister Bank are looking for a Business Support Administrator to join their team!
You will assist and support the Company Secretarial Team and the Executives of the Bank in providing administrative services and secretariat support. You will co-ordinate facilities tasks in order to maintain a secure and well-functioning work environment.
To excel in this role you will have proven experience in a similar role, be self-motivated with a proactive approach to work and have a minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English.
Please see below for a full job description or to apply.
Key Tasks and Responsibilities
The role will include the provision of a range of secretarial and Executive administration services, as laid out:
Company Secretarial & Administrative Support
- Assist with the operation of Board and Committee meetings including the preparation and distribution of Board and meeting packs.
- Schedule meetings and manage refreshments.
- Assist with the monitoring of follow up actions from meetings.
- Assist with the preparation of required forms and annual returns for Group Companies for submission to the Registrar of Companies.
- Assist with the registration and maintenance of Business Names.
- Assist with the maintenance of Schedules of Delegated Authorities.
- Maintenance of the legal contract database.
- Provision of secretarial and administrative support to the Executives of the Bank.
- Arrange travel and accommodation for the Executives of the Bank through the Company’s travel agent.
- Assist with the organisation of events.
- Comply with all policies and procedures relevant to the role.
- Identify and drive own personal career development needs through self-analysis and feedback from others.
- Promote and adhere to the Company’s culture and values.
Facilities Co-ordination
- Act as point of contact for maintenance of equipment and internal systems, liaising with maintenance contractors and landlord.
- Assist with restocking office and kitchen supplies.
- Act as point of contact with the office cleaners
Principle Accountabilities
- Report to and work under the direction of the Group Company Secretary and the Executives of the Bank.
Working Relationships
- Liaise with Executive Directors, Non-Executive Directors, Senior Managers and all staff.
- Liaise with third parties as required e.g. landlord, service providers as required.
Skills and Experience
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
- Self-motivated with a proactive approach to work.
- Discretion and trustworthiness.
- Good oral and written communication skills.
- Ability to prioritise work and manage time effectively.
- Attention to detail and the ability to multi-task.
- A knowledge of standard software packages including including Word, Excel, PowerPoint and ability to learn company specific software.
- Excellent organisational and administrative skills.
- Experience in facilities co-ordination is desirable.
Competency Framework
- Planning and Accountability - Level 2
- Judgement - Level 2
- Communication - Level 2
- Team-Work - Level 2
- Adaptability and Learning - Level 2
- Personal Accountability and Ownership - Level 2
Receptionist
Conister Bank are recruiting for a Receptionist to join their Operations team.
As Receptionist you will be responsible for the front end of customer service for customers, visitors and business callers to the Company. You will manage a professional, efficient and friendly reception and switchboard from external customers.
The ideal candidate will have experience in a similar role along with 5 GCSEs (or equivalent) at Grade C or above including Maths and English.
For more information or to apply, please see below.
Key Tasks and Responsibilities
- Perform reception duties in an efficient, professional and courteous manner maintaining a high standard of service that represents and promotes the Bank at all times
- Answer call volumes and maintain a rapid response rate according to agreed standards, redirect calls to relevant members of staff as necessary and maintain detailed and accurate records
- Meet and greet customers face to face and ensure their needs are directed to the relevant members of staff efficiently and effectively
- Open and distribute incoming mail through virtual cabinet, and liaise with couriers in relation to both sending and collecting
- Process customer payments face to face and via the telephone using the system or card machine
- Ensure the reception area and meeting rooms are kept tidy and provide refreshments for visitors when required
- Order and maintain relevant office supplies as necessary including refreshments
- Arranging external and internal meetings, conference calls, travel, lunches etc.
- Provide administrative support to the Operations team including: produce settlement and closed account letters; daily postings to customer accounts; record daily receipt of payments; scanning; upon request send out customer statements; and assist in quality control checking of lending deals
- Establish and maintain effective working relationships with co-workers, supervisors and the general public
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
- Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to Conister Bank Limited
- Comply with all policies and procedures relevant to the role.
- The above is only an outline of the tasks and responsibilities of the role. The post holder will carry out any other duties as may be reasonably required by his/her Line Manager.
Principle Accountabilities
- Ensure that all actions and decisions reached are in line with good practice, regulations and law
Knowledge / Skills / Qualifications
- A minimum of 5 GCSEs (or equivalent) at grade C or above, including Maths and English
- Proven experience in a receptionist / telephonist or similar position
- Excellent organisational and communication skills
- Good verbal and numerical skills
- Ability to work under pressure
- Good working knowledge of Microsoft Office packages
- Planning and organisational skills
- Active listening and questioning skills
Working Relationships
- Liaison with third party customers and all areas of the business
Decision Making Authority
Competency Framework
- Customer Focus - Level 1
- Teamwork - Level 1
- Communication - Level 1
- Adaptability and Learning - Level 1
- Planning and Organising - Level 1
