Vacancies

Credit Underwriter

Exciting opportunity for an experienced Credit Underwriter to join a forward thinking and proactive, friendly Credit Team.

Your main duties will include; analyse and assess credit applications, including analysis of both financial and non-financial information, within an assigned
authority. 

The role demands a high level of analytical ability and attention to detail in order to make sound credit decisions.  

Minimum 3 years' experience working in a credit role (lending or mortgage assessor) within the financial services industry, excellent interpersonal and communication skills and an understanding of Isle of Man (desirable UK) regulatory requirements to relating to the provision of credit facilities.

Terms and conditions : Permanent full time - core working hours 9 am to 5.30 pm Monday to Friday.   Attractive remuneration and benefits package.

To apply, please forward your CV to careers@mfg.im     

General Purpose

To analyse and assess credit proposals received from brokers or clients directly. To liaise with introducers or clients to obtain all relevant information and to turn deals around within a reasonable period. To build good relationships with CB clients / brokers.

Reporting to the Credit Manager.

Key tasks and responsibilities

• To assess applications received for loans and approve loans that meet the Banks agreed lending criteria in accordance with their mandated authority.
• To assess applications received for loans and recommend to the Credit Manager or the Credit Committee those which meet the Bank's lending criteria but are outside their mandated authority.
• Communicate and liaise verbally and in writing between customers and staff, and interpret   and respond clearly and effectively to spoken requests over the phone or in person.
• Accurately maintain all related systems, files and Data.
• To ensure all relevant Regulations and Polices are adhered to when assessing any proposal.

Principle Accountabilities

Support for Continuous Improvement

• Contribute to the process of continuous improvement by identifying and escalating/auctioning ideas as appropriate
• With the assistance of line management develop ideas that improve business performance and establish Best Practice

Achievement of Service Standards

• Ensure the quality delivery of services to customers colleagues and other areas of the business
• Identify and escalate any problems that impact on service standards
• As required investigate complaints received and seek to provide appropriate solutions

Continuous Professional Development

• In association with line management, agree any personal training and development needs to ensure personal knowledge and skills are developed appropriately

Relationship Building

• To build and maintain flexible working partnerships both internal and externally
• Personal expertise/specialist knowledge skills offered to colleagues

Personal Attributes

• To be able to multi skill and be team player
• To be able to demonstrate competencies and behaviour consistent with high performance culture
• The ability to communicate clearly and knowledgeably with other staff, professional contacts and customers
• To understand the practical application of the Isle of Man's Anti Money Laundering Guidance notes.

Knowledge, Experience and Skills

• A minimum of 3 years experience working in a credit role within the financial services industry
• Understand the relevant UK & IOM Regulatory requirements relating to the provision of credit facilities in these jurisdictions
• Excellent interpersonal and communication skills are essential as this role will involve influencing at all levels
• Strong verbal and numerical
• Excellent planning, organisation and time management
• Ability to work under pressure
• Active listening and questioning
• Work produced to high quality standards
• Professional detailed conscientious approach to work
• Team player
• Good working knowledge of Microsoft Office packages

Working Relationships

• Liaison with Head of Credit, Operations & Compliance teams and other business areas
• Interaction with UK brokers and partners to manage and improve relationships

Decision Making Authority

• As detailed in Personal Underwriting Authority Mandate and in accordance with the Credit Policy

Core Competencies

(See Competency Framework)

• Customer Focus - Level 2
• Teamwork - Level 2
• Communication - Level 2
• Adaptability and Learning - Level 2
• Planning and Accountability - Level 2

Receptionist

We are looking for an enthusiastic and professional Receptionist to be the welcoming face to all our visitors and excel at customer service.

As the receptionist for Conister Bank Limited you will be responsible for managing a busy reception area and providing administrative support to the Operations team. You will be responsible for looking after a suite of meeting rooms, so you will need to be organised and proficient in the use of Microsoft Office.  The role will require you to build strong working relationships across the Company, to offer a seamless welcoming service enjoyed by all.

The Company prides itself on offering first rate customer service and therefore the Receptionist will be required to demonstrate outstanding communication and interpersonal skills together with a genuine desire to be the best 'front of house' professional possible.  Most important is a self-motivated and flexible attitude.  Previous experience within a Receptionist role is desirable, it is not essential as full training will be given.

Are you smart and friendly with a sparkling personality?  We would like to hear from you.

Terms :       Permanent full time with core working hours 9 am to 5.30 pm Monday to Friday.   Attractive remuneration and benefits package.

To apply :   Please email your CV to: careers@mfg.im

General Purpose

Responsible for the front end of customer   service for customers, visitors and business callers to the Company.  Provision of a professional efficient and   friendly reception and switchboard from external customers. The jobholder   reports to the Operations & Customer Services Manager.

Key Tasks and Responsibilities

• Perform reception duties in an efficient, professional and courteous manner maintaining a high standard of service that represents and promotes the Bank at all times
• Answer call volumes and maintain a rapid response rate according to agreed standards, redirect calls to relevant members of staff as necessary and maintain detailed and accurate records
• Meet and greet customers face to face and ensure their needs are directed to the relevant members of staff efficiently and effectively
• Open and distribute incoming mail including liaising with couriers in relation to both sending and collecting
• Process customer payments face to face and via the telephone using a card machine
• Ensure the reception area and meeting rooms are kept tidy and provide refreshments for visitors when required
• Order and maintain relevant office supplies as necessary including refreshments
• Arranging external and internal meetings, conference calls, travel, lunches etc.
• Provide administrative support to the Operations team including: produce settlement and closed account letters; daily postings to customer accounts; record daily receipt of payments; scanning; upon request send out customer statements; and assist in quality control checking of lending deals
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
• Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to Conister Bank Limited
• Comply with all policies and procedures relevant to the role.

         The above is only an outline of the tasks and responsibilities of the role. The post holder will carry out any other duties as may be reasonably required by his/her Line Manager.

Principle Accountabilities

• Ensure that all actions and decisions reached are in line with good practice, regulations and law

Knowledge / Skills / Qualifications

• Minimum 3 years experience in a receptionist / telephonist or similar position
• Excellent organisational and communication skills
• Good verbal and numerical skills
• Ability to work under pressure
• Good working knowledge of Microsoft Office packages
• Planning and organisational skills
• Active listening and questioning skill

Working Relationships

• Liaison with third party customers and all areas of the business

Competency Framework

• Customer Focus                                   Level 1
• Teamwork                                             Level 1
• Communication                                     Level 1
• Adaptability and Learning                      Level 1
• Planning and Organising                       Level 1

Company Secretary

A unique opportunity has arisen for an experienced and motivated Chartered Secretary to join a growing AIM listed financial services group.

The role purpose is to manage and provide a full range of company secretarial services to group boards and committees.

To be considered for this position, you will meet the following role criteria:

• ICSA qualified or holds a relevant qualification (essential)
• Minimum 6 years proven experience in secretariat and corporate governance practices (essential)
• Able to demonstrate a knowledge and understanding of company law and its practical implementation in both Isle of Man and UK (desirable)
• Proven experience of working at a similar level within financial services or a regulated environment;
• AIM listing experience gained working in a similar role;
• Demonstrate strong organisational skills; 
• Ability to build relationships at board level and successfully manage expectations;
• High standard of presentation skills including written and spoken English;
• Enthusiastic, confident individual with good communication skillsFlexible approach with strong teamworking ethic;
• Numerate with good skills in Word and Excel.

Terms and conditions:  Permanent full time. Monday to Friday 9 am to 5.30 pm (flexibility).  Attractive remuneration plus benefits. 

To apply, please email your CV, in confidence, to careers@mg.im or for further information, please email sylvia.wright@mfg.im or call 01624 694706 

General Purpose

Manage all aspects of the Group's Secretariat function and support the Directors and Executive Team.

Key tasks and responsibilities

• Coordinating the operation of Board and Committee meetings for all Group Companies including formulating agendas with the Chairman, attending and minuting meetings, maintaining minute books and ensuring that the correct procedures are followed.
• For General Meetings originating and obtaining agreement to all documentation for circulation to shareholders, coordinating the administration of meetings; and ensuring that correct procedures are followed.
• Ensuring that the Company complies with its Memorandum and Articles of Association; drafting and incorporating amendments in accordance with correct procedures.
• Monitoring and ensuring compliance with relevant legal requirements, particularly under the Companies Act.
• Monitoring and ensuring compliance with AIM listing rules and disclosure rules in conjunction with the NOMAD and Directors.  This includes ensuring the MFG website complies with the AIM Rules.
• Monitoring the EU Market Abuse Regulations and assisting the Directors to ensure compliance.
• Maintaining the statutory registers and liaison with the Registrar in relation to the register of MFG shareholders.
• Filing information with the Registrar of Companies both in the Isle of Man and the UK to report certain changes regarding the Company or to comply with requirements for periodic filing and liaison with MFG's Registered Agent ensuring information is filed as appropriate.
• Shareholder monitoring including making inquiries of members as to beneficial ownership of holding.
• Implementing changes in the structure of the Company's share and loan capital.
• Reviewing and implementing corporate governance developments.
• Administration of subsidiary companies.
• Administration of the MFG Employee Share Option Scheme.
• To lead and effectively manage the performance of direct reporting line(s) by carrying out progress reviews, coaching and ensuring objectives and key outputs are cascaded throughout the team.
• Provision of Secretariat Support for the staff defined benefit pension scheme including the preparation of meeting packs, minuting of Trustee Meetings and liaison with the Regulator and Independent Trustee on administrative aspects.
• Ensure that the companies maintain the relevant insurances, liaison with the company's insurance broker and monitoring on an ongoing basis and updating as required.
• Registering and maintaining Business Names.
• Preparation and ongoing revision of Corporate Governance Manuals in conjunction with the Risk & Compliance Departments.
• Maintenance of the Schedules of Delegated Authorities.

Principle Accountabilities

• Ensure that all actions and decisions reached are in line with good practice, regulations and law.

Knowledge, Experience and Skills

• ICSA qualified or holds a relevant qualification (essential).
• Minimum 6 years proven experience in secretariat and corporate governance practices (essential).
• Able to demonstrate a knowledge and understanding of company law and its practical implementation in both Isle of Man and UK.
• High standard of presentation skills including written and spoken English.
• Enthusiastic, confident individual with good communication skills.
• Flexible approach with strong teamworking ethic.
• Numerate with good skills in Word and Excel.

Working Relationships

• Liaise with Executive Directors, Non-Executive Directors, Senior Managers and all staff.
• Liaise with third parties as required, e.g. lawyers, auditors, regulators to ensure that all actions and decisions reached are in line with good practice, regulations and law records.

Decision Making Authority

• Review and ensure all Corporate Secretarial related issues for the Company are in line with current regulations and legislation.

Competency Framework

• Planning and Accountability - Level 4
• Judgement - Level 4
• Communication - Level 4
• Team Work - Level 4
• Influencing Skills - Level 4

Group Financial Controller

Great opportunity to join a diverse organisation with a strong sense of team spirit, highly committed and professional.

We are looking to recruit a Group Financial Controller to work closely with the Finance Director of Conister Bank (part of MFG).

This is a business critical role, requiring the successful candidate to deliver operational excellence across finance. The environment compliments a driven individual who is ambitious, innovative and able to deliver. 

The ideal candidate will be ACA qualified from a top 4 Accounting Firm:

• minimum of 5 years experience within the financial services industry;
• a desire to create a culture that encourages continuous process improvement;
• strong technical skills and up to date knowledge of IFRS and UK GAPP 
• strong commercial mind-set;
• excellent stakeholder engagement skills; and
• enthusiastic and self-motivated individual that works smart and delivers fast.  

An attractive remuneration package including benefits.

Interested candidates should send their CV together with current remuneration, in the strictest of confidence, to careers@mfg.im    Direct applications only please.

Purpose of Role

Reporting to the Head of Group Finance and Finance Director of Conister Bank Limited ("the Bank") ensure the Group's statutory, management and regulatory financial reporting is timely, accurate and in accord with regulatory requirements and accounting standards. In addition, provide accounting and strategic financial support for projects led by the Group.  Day to day operational management of the Finance team.

Key tasks and responsibilities

• To manage the production and provision of management information of the Group and reported on a timely basis to the Group and the Bank Board of Directors.
• To ensure that the financial statements and returns of the Bank are prepared in compliance with statutory/regulatory requirements as well as Group standards/practices.
• Preparation of annual budgets; business plans (company and consolidated) and forecasting for all entitles within the Group.
• Provide business and financial strategy and planning, monitoring, management and reporting, including management and development of policies, systems, processes and personnel involved.
• Develop and implement effective and innovative ways of producing financial information for all Group companies.
• Plan and manage the company's tax liabilities under existing and proposed legislation. Evaluate the tax liability impact of contemplated courses of action, minimise the tax burden and deal with tax authorities.
• Review and submission of quarterly group VAT return.
• ALCO member assisting businesses in planning and risk identification and mitigation.
• Management of the finance department staff ensuring that they are set clear objectives, provided training and support and that their performance is monitored and directed to the achievement of departmental targets.
• Communicate effectively with the finance team on a regular basis ensuring information is clear, accurate and timely; encouraging team participation in the way information is relayed to and from the departments.
• Monthly Salary sign off, control account reconciliation, ITIP/NI submissions, defined benefit pension payment and reconciliation.
• To develop systems and procedures to ensure the efficient and effective management of the company's finances, including managing banking relationships, SODA adherence.
• To manage the audit process of all Group companies, being the principle liaison and ensuring that all board and regulatory deadlines are met.
• Assist Head of Group Finance in driving continuous improvements to the Finance department, promoting operational efficiency and improved automated, co-ordinated management information.
• Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to the Bank.
• Comply with all policies and procedures relevant to the role.
• Ad-hoc projects.

Principle Accountabilities

• Reports to the Bank's Finance Director
• Group Finance DirectorConister Bank and MFG Senior management

Knowledge, Experience and Skills

• Qualified Accountant, minimum 3 years post qualification experience
• Minimum 5 years experience gained working within the financial services industry
• Sound & up to date knowledge of IFRS & UK GAAP
• Experience of managing staff within an accounts department
• Strong organisational and interpersonal skills
• Strong IT skills including Excel modelling skillsKnowledge of Sun accounts package and Vision reporting tools or similar would be an advantage

Working Relationships

• Directors and Managers within the Group
• FSA to ensure ongoing compliance of reporting
• External auditors
• HM Treasury and Customs to ensure ongoing compliance of reporting
• Professional advisors

Decision Making Authority

• Mandated signatory in accordance with the delegated authorities
• Sign off of payroll as per Corporate Governance manual

Competency Framework

• Judgement - Level 4
• Communication - Level 4
• Teamwork - Level 4
• Adaptability and Learning - Level 4
• Using Technology - Level 4

Customer Service Advisor

As a company we're growing and we are looking for enthusiastic, self-motivated Customer Services Advisors passionate about delivering exceptional service. A minimum of 3 years experience preferably gained in banking/finance. You will be the first point of contact for our customers, handling specific enquiries either face to face, by telephone or email, processing applications and general administration to support the day to day operation.   In our friendly working environment, you will play an important part placing the needs of our customers at the heart of everything you do and provide a first-class service every time. 

Essential skills; ability to communicate clearly both verbally and written; enjoy meeting new people, great listening skills; team player; attention to detail, strong IT skills and energised by a fast paced varied and demanding working environment.

To apply, please email your CV together with covering letter, in confidence, to careers@mfg.im 

General Purpose

Act as a first point of contact for customers, Dealers and Brokers. Provide exceptional customer service to all customers establishing and   meeting their needs. To provide administrative support and maintain accurate records. Reporting to the Operations & Customer Services Manager.

Key tasks and responsibilities

• To provide administrative support primarily for all areas of the Operations & Customer Services team or as instructed by line management
• Answer the telephone and deal with customers questions or queries in a professional way
• Meet with customers face to face and explain requirements, product and services
• Help customers complete application forms or documentation and explain and collate Anti Money Laundering and CDD document requirements
• Production of lending and deposit taking documents to agreed standards
• Accurately document, complete and file create payments for relevant customers and third parties as required
• Log information on calls received and file create payments for relevant customers   and third parties as required
• To file / scan / save all work as directed, and to accurately maintain all related systems, files and Data
• Establish   and maintain effective working relationships with co-workers and the general public
• Perform reception duties in and efficient, professional and courteous manner
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
• Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to Conister Bank Limited
• Participation in the training process to ensure compliance with all policies and procedures relevant to the role.

Principle Accountabilities

• Support for Continuous Improvement - Contribute to the process of continuous improvement by identifying and escalating/actioning ideas as appropriate. With the assistance of line management develop ideas that improve business performance and establish best Practice.
• Achievement of Service Standards - Ensure the quality delivery of services to customers colleagues and other areas of the business. Identify and escalate any problems that impact on service standards.
• Continuous Professional Development - In association with line management, agree any personal training and development needs to ensure personal knowledge and skills are developed appropriately.
• Relationship Building - To build and maintain flexible working partnerships both internal and externally.

Knowledge, Experience and Skills

Experience in a similar administrative role with appropriate skills and knowledge

Skills

• Good organisational and communication skills
• Ability to work under pressure
• Good working knowledge of Microsoft Office packages
• Planning and organisational skills
• Interpersonal skills to allow ability to maintain relationships
• Work produced to high quality standards with a Professional detailed conscientious approach to work

Working Relationships

Liaison with third party customers and all areas of the business

Decision Making Authority

Signatory Limit – N/A

Competency Framework

• Customer Focus                                    Level 1
• Teamwork                                              Level 1
• Communication                                      Level 1
• Adaptability and Learning                      Level 1

Business Relationship Manager - CF&L Manchester

An exciting and varied opportunity has arisen for experienced Business Relationship Manager(s) to join Conister Finance & Leasing's new operational hub based in the heart of Manchester.

The successful candidates will work together with our Business Development Managers and form an integral part of the operational support function.

Key responsibilities include:

• Developing and maintaining strong external and internal relationships
• Assisting with the preparation of new product quotations in line with customer enquiries and briefs
• Undertaking credit analysis of various types of asset finance lending proposals
• Proactively managing new business proposals, updating customers and brokers with loan statuses
• Assisting internal audit with reviewing client procedures and practices to meet operational and regulatory requirements

Essential experience/skills:

• Experience gained in a sales support role ideally within asset finance/financial services
• Excellent communication and organisational skills with the ability to manage your own time effectively
• Strong numerical skills, attention to detail and IT literate skills
• Working knowledge of FCA and regulatory requirements

Terms & Conditions : Full-time permanent with an attractive benefits package and working environment.

For further information or to apply, please email your CV and remuneration, in the strictest of confidence, to careers@mfg.im   Closing date 12 March 2018.

General Purpose

The job holder will work together with our Business Development Managers forming an integral part of the sales support function ensuring deliver of an excellent customer service to all clients, prospects, internal and external customers and across the Manx Financial Group PLC (MFG) companies.

Key tasks and responsibilities

• Develop and maintain strong external and internal customer relationships.
• Work together with the BDM's to on-board new customers and introducers, ensuring that all documentation is completed as per internal procedures and the systems are accurately updated.
• Involvement in the preparation of credit line facility requests for new and existing customers.
• To liaise with the Collections Manager on an as required basis and assist with the management of customers in default.
• Under the supervision of the Internal Audit Team assist with monitoring reporting of partners including procedures and practices to meet operational needs and/or regulatory requirements.
• Assist with data compilation required for internal / external monitoring reviews.
• Assisting with UK customer asset inspections.
• Consistently and accurately provide information to the Executive Director or nominated person to assist in the production and completion of monthly/quarterly/annual sales analysis and reports.
• Working effectively and as a team with all colleagues to achieve the common goal of writing good quality new business.
• Ensure introducers fully understand the Company's lending criteria and regulatory requirements, including KYC and AML.
• Continued professional development of knowledge and understanding of consumer and business finance industry including the Company products and services, clients, competitors, introducers and markets.
• Maintain awareness and ensure compliance with applicable laws, service standards, company policies and procedures, anti-money laundering legislation, agreed operational and control processes relevant to Company.
• Promote and adhere to the Company's culture and values.
• Identify and drive own personal career development needs through self-analysis and feedback from others.

Other

• First aid at work and Fire safety
• Stationery supervision, ordering and co-ordination of office equipment maintenance

Knowledge, Experience and Skills

• Previous experience within the financial services industry preferably gained within asset finance.
• Excellent interpersonal skills are essential as this role will involve communicating at all levels.
• Strong organisation, numerate and IT skills.
• Systematic work approach and attention to detail.Clean driving license is essential.

Working Relationships

• Liaison with customer services staff to ensure that business leads/referrals are maximised.
• Liaison with the Debt Recovery Team in relation to default customers. 
• Liaison with internal compliance staff, to ensure records are accurate and compliant.

Decision Making Authority

• The jobholder is responsible for recommending asset finance solutions to clients.
• Decisions relating to recommendation of products and appropriate solutions.
• Responsibility for contributing to/management of the agreed departmental budget.

Competency Framework

• Customer Focus                                                          Level 1
• Team Work                                                                  Level 1
• Communication                                                            Level 1
• Adaptability and Learning                                            Level 1
• Planning and Accountability                                        Level 1

Business Development Manager - CF&L Manchester

Exciting opportunities have arisen for experienced, highly driven and motivated Business Development Managers to join Conister Finance & Leasing's new operational hub based in the heart of Manchester.

We are looking for individuals with a strong background in asset finance and proven sales track record to play a fundamental role in the future development of the Company.

Key responsibilities include:

• Independently generating new business opportunities and maintaining existing customer relationships
• Working directly with companies/brokers in the retail and SME business arenas
• Structuring finance proposals and negotiating terms to meet customer requirements
• Conduct due diligence and suitability checks as part of credit sanctions through to payout
• Meeting all FCA and regulatory requirements as directed by the Company

Essential experience/skills:

• Proven sales/networking experience and strong relationship building skills
• Developing innovation that delivers added value to customers
• Excellent organisational, communication and influencing skills
• Financial analysis skills and the ability to prepare high quality credit reports
• A full clean driving licence is essential and applicant must be prepared to travel as required

Terms & Conditions: Full-time permanent with an attractive benefits package and working environment.

If you are ready for your next career move and interested in a new challenge, we would like to hear from you.

For further information or to apply, please email your CV together and remuneration, in the strictest of confidence, to careers@mfg.im  

Closing date 12 March 2018.

General Purpose

The job holder is responsible for identifying new business opportunities, markets, partnerships within own designated geographic region and to meet agreed sales targets and company objectives. Deliver excellent customer service to all clients, prospects, internal and external customers accross the Group.

Key tasks and responsibilities

• To develop and maintain relationships with existing clients/introducers and establish new relationships with potential customers/introducers.
• To proactively seek out new clients, revenue streams and effectively convert leads to opportunities by using best practice and delivering excellent customer service at all time.
• To underwrite quality profitable business within delegated discretionary power and underwriting guidelines as set from time to time.
• Keeping up to date with our competitors and other market changes.
• Consistently and accurately provide information to the Executive Director or nominated person to assist in the production and completion of monthly/quarterly/annual sales analysis and reports.
• Working effectively and as a team with all colleagues in all departments to achieve the common goal of writing good quality new business.
• Ensure introducers fully understand the Company's lending criteria and regulatory requirements, including KYC and AML.
• Continued professional development of knowledge and understanding of consumer and business finance industry including the Company products and services, clients, competitors, introducers and markets.
• Maintain awareness and ensure compliance with applicable laws, service standards, company policies and procedures, anti-money laundering legislation, agreed operational and control processes relevant to the Company.
• Promote and adhere to the Company's culture and values.
• Working effectively and as a team with all colleagues to achieve the common goal of writing good quality new business.
• Identify and drive own personal career development needs through self-analysis and feedback from others.

Principle Accountabilities

• Achievement of the sales target in core product areas including existing client base, new clients and referrals/leads.
• Demonstrate and apply technical skills, market and product knowledge skills to a level that will support business development.
• Maintain clear and accurate records of all documentation in line with internal policies and procedures.
• Identify and promote cross-selling opportunities within the business.
• Promote the business externally through social and networking activities.

Knowledge, Experience and Skills

• Experienced DBM or sales executive within the financial services industry preferably asset finance.
• Proven track record in achieving challenging sales targets and delivering outstanding customer service.
• High-level interpersonal skills are essential as this role will involve influencing at all levels.
• Strong time management, planning and negotiation skills.
• Numerate and proficiency in MS Office.
• Clean driving license is essential.

Working Relationships

• Liaison with customer services staff to ensure that business leads/referrals are maximised.
• Liaison with the Debt Recovery Team in relation to default customers. 
• Liaison with internal compliance staff, to ensure records are accurate and compliant.

Decision Making Authority

• The jobholder is responsible for recommending asset finance solutions to clients.
• Decisions relating to recommendation of products and appropriate solutions.
• Responsibility for contributing to/management of the agreed departmental budget.

Competency Framework

Commercial and Entrepreneurial Acumen                  Level 3

Customer Focus                                                          Level 3

Judgement                                                                  Level 3

Sales and Marketing                                                   Level 3

Influencing Results                                                     Level 3

Group HR Manager

Unique opportunity to join a growing and progressive financial services Group

The Group HR Manager is an integral member of the senior leadership team; responsibilities cover implementation of HR strategy, managing employee lifecycle to achieve the best from our people, input to overall Group business growth and development strategy.  This is a demanding role which requires a proactive approach to all aspects; it is an ideal opportunity for an experienced HR professional to work within an exciting, challenging and expansive organisation.

We are proud of our culture and heritage; it is a workplace where our people have a strong work ethic, focusing on client needs, and going the extra mile to ensure these are achieved.  We supplement this with a supportive and friendly working environment where our people make this a great place to work.

About you –  a senior HR practitioner with 10 years experience, ideally gained within financial services; strong working knowledge of Isle of Man and UK employment law; Chartered MCIPD; a proven track record of delivering a first class HR service, operating within a defined degree of autonomy.  Above all, you will be a positive, entrepreneurial individual with a spirit and a passion for what you do.

For further information, or to apply, please email your CV, in the strictest of confidence, to careers@mfg.im  or call Sylvia Wright directly on 694706.

Direct applications only.    

General Purpose

The Group HR Manager is a strategic role that actively supports the Executives and senior management teams in the provision of HR initiatives that are aligned with the business vision and strategy.  Responsible for ensuring the HR function provides a professional service whilst adhering to Group policy and best practice.  The Group HR Manager reports directly to the Group Finance Director and Managing Director of Conister Bank Limited.

Key tasks and responsibilities

Strategic HR Management

• In consultation with the Executive Directors prepare and implement an annual HR plan to support the overall strategic aims and objectives of the Board.
• Identify, design and implement strategic HR projects, as and when required.
• Facilitating organisational development and change as required by leading the most effective approach to migrate to new organisational or individual role designs, minimising employee impact and ensuring compliance with legal requirements and company values.

Resourcing

• Establish and lead an effective and efficient recruitment service ensuring the right skill sets and behavioural competences are brought into the Group.

Employee Relations

• Work closely with senior managers, providing them with advice and guidance across the full employee life cycle.
• Manage the HR practices (including policies and procedures, terms and conditions of employment, absence management, restructuring of services, performance management, redundancy planning), in order to ensure a consistent and fair approach to people management throughout the Group.
• Conducting investigations and faciliating hearings to uphold the Group's Disciplinary and Grievance Policies and Procedures.
• Carry out exit interviews, identifying trends and reporting these to the relevant Board.
• Consult with the Manx Industrial Relations/ACAS and legal counsel for complex HR matters to ensure that policies comply with relevant jurisdiction law.

Learning and Development

• Manage and continually develop, as necessary, the performance management review system ensuring that reviews are carried out in a timely manner and individuals build capabilities in line with business needs and goals.
• In consultation with line managers, ensure objectives and key outputs are cascaded throughout departments and follow up individual development needs.
• Source internal/external training provision as and when required, monitoring training costs against budget.
• Maintain personal development plans and training records for all staff and assist with any training and development initiatives, as required.

Compensation and Benefits

• Gather and analyse market data to measure the competitiveness of the Group's remuneration and benefits package and make recommendations as appropriate.
• Assist with the annual salary review process ensuring line managers are aware of relevant deadlines.

HR Information Systems

• Lead the continued development and maintance of the HR Management Information System(s) utilising the software to the organisation's advantage.
• Manage the development and maintenace of the HR sections of both the intranet and websites, particularly recruitment, culture and company information.

Other

• Assists with the development of and monitors an annual budget based on salaries, benefits and training costs.
• Preparation of monthly payroll working closely with the finance team.
• Keep the Executives informed of significant problems that may jeopardise the achievement of company goals, and those that are not being addressed adequately at the line management level.
• Provide regular communication to all employees to update them on key people movements and changes, employee achievements and recognition of performance of those who have exceeded in their role.
• Prepare HR reports to the relevant Board, as and when required on all people related matters to aid decision making in the overall operation of the business.
• To lead and effectively manage the performance of direct reporting line(s) by carrying out progress reviews, coaching and ensuring objectives and key outputs are cascaded throughout the team.
• Attendance and participate at quarterly Pension Trustee Meetings.
• Maintain secure and up to date all personnel files ensuring paperwork is in accordance with the Data Protection Law.
• Promote and adhere to culture and core values.
• Identify and drive own personal career development needs through self-analysis and feedback from others.

Principle Accountabilities

• Ensure that all actions and decisions reached are in line with good practice, regulations and law.

Working Relationships

• Liaise with recruitment agencies and remuneration survey providers.
• Liaise with employment lawyers, occupational health professionals and medical practitioners, to ensure that all actions and decisions reached are in line with good practice, regulations and law records.
• Liaise with Isle of Man Government Department of Trade & Industry, Work Permit Committee, Manx Industrial Relations Office and ACAS.

Decision Making Authority

• Delivery of HR services will be autonomous, within the context of the priorities agreed with the Executive Directors and relevant Board.

Knowledge and Experience

• Senior HR professional with a minimum of 10 years relevant experience (Chartered MCIPD)
• Proven experience working at a strategic level alongside an Executive leadership team
• Extensive HR generalist experience of handling diverse HR issues
• Experience of implementing performance management programmes
• Flexible, adaptable approach – ability flex between HR facilitation and hands on delivered as needed
• Has developed and maintained excellent working relationships throughout an organisationUp to date knowledge of Isle of Man and UK employment legislation

Key Skills

• High level of business acumen to ensure HR supports the needs of the business minimises risk through effective policies and procedures
• Excellent communication – both written and oral, negotiation and influencing skills, with the ability to relate to employees and management at all levels
• Ability to motivate and coach team members to ensure peak performance
• Proactive in identifying opportunities to improve business performance through our people
• Highly ethical and confidential with the ability to work under pressure
• IT skills with the ability to use MS Office suite and HR systems

Competency Framework

• Planning and Accountability - Level 4
• Judgement - Level 4
• Communication - Level 4
• Team Work - Level 4
• Influencing Skills - Level 4