Vacancies
We are always on the look out for new talent... Could this be YOU?
Are YOU looking for a rewarding career?
We believe that our people are our most valuable commodity, and we strive to attract only the best people who will be the driving force behind our success. In return, we invest in their growth and reward them for their hard work, loyalty, and dedication.
We recognise that building and developing your career is important. We encourage our employees to grasp every opportunity available by adding to their skill sets and by supporting them through relevant qualifications.
The foundations of our business has been built upon our people being passionate about customer service. We've created a sustainable working environment with flexible working hours to support the well-being of our people and our ESG strategy, as we endeavor to continually reduce our carbon footprint.
Our people's success is driven by the Conister Code:
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Customers - the excellence of service
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Ownership - the attitude of excellence
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Integrity - doing the right thing
Come and join our team...
If you are looking for a career change, are driven by success and are a person of value, we would like to hear from you.
Equal Opportunities
Conister Bank Limited recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.
Finance Manager
Conister Bank is recruiting for a Finance Manager to join their team.
You will be responsible for is responsible for leading and overseeing the Finance team’s day-to-day operations, and the preparation of monthly management accounts with the results reported to the relevant Boards.
For a full job description or to apply, please see below.
Qualities we are looking for
- Strong problem-solving capability
- Is a highly motivated individual
- Happy in a busy team where you work to tight deadlines
- Ability to train staff members, working with them to expand their knowledge and experience
Key Responsibilities
- Managing the general ledger
- Ownership of the month-end timetable
- Balance sheet reconciliation
- Build strong relationships with internal stakeholders
- Review and provisioning of loans and advances to customers in line with the Provisioning Policy
- Onboarding new Companies acquired into the Group’s general ledger
- Liaison for internal and external audit in respect of Management Accounting enquiries
- Interacting with Financial Controller’s / Managing Director’s in other jurisdictions provide accounting / ledger information on a timely basis to ensure the month end timetable is followed.
Knowledge, Experience and Skills
- ACCA or ACA qualified
- Min of 5 years’ experience in the finance sector
- Supervisor/ System Administrator SUN/VISION account systems
- Report writing capabilities
- Systematic work approach and excellent attention to detail
Security & Network Administrator
Conister Bank is recruiting for a Security & Network Administrator to join their team.
You will be responsible for all aspects of data, network and security infrastructure utilised by Manx Financial Group. The primary function is to manage and support the Senior Network and Security Manager in the operation, support, and administration of the company’s internal networks, virtual environment, servers, and network security systems.
For a full job description or to apply, please see below.
Qualities we are looking for
- Strong problem-solving capability
- Is a highly motivated individual
- Happy in a busy team where you work to tight deadlines
- Ability to self-motivate with a desire to improve existing IT processes and practices
Key Responsibilities
- Cloud Computing Technologies including Azure
- Virtual environment (VMWare / SAN / etc.)
- Microsoft Servers & Exchange
- Cyber security
- Vulnerability scanning & threat protection applications
- Security monitoring systems
- Patch management
- Business continuity & disaster recovery
- Network Security services, hardware
- Firewall, internal and external routing & switching management
Knowledge, Experience and Skills
- Relevant Infrastructure & Security Accreditation (E.g. MCSE / MCSA)
- Good knowledge and experience of Windows Server & Network environments
- Good Knowledge of VMware (Vcenter, ESXi and SRM)
- Good working knowledge of vulnerability scanners. (Nessus etc)
- Good working knowledge of major networking components, network operating systems (Juniper, Cisco and Fortinet)
Customer Service Advisor
Conister Bank is recruiting for a Customer Service Advisor to join their Customer Service Team.
As a Customer Service Advisor, you will be on the front line with customers, handling queries and ensuring full customer satisfaction.
You will handle customer enquiries, answering any questions and queries in person, over the phone, or online and provide support and comprehensive product/service information to customers.
For a full job description or to apply, please see below.
Qualities we are looking for
- The ability to communicate easily and effectively, with strong negotiation skills
- A ‘customer first’ attitude and approach to working
- Computer literacy
- Organisational and administration skills
- Happy in a busy team where you work to tight deadlines
Key Responsibilities
- To provide administrative support primarily for all areas of the Customer Services Team
- Answer the telephone and deal with customers' questions or queries in a professional way
- Meet with customers face to face and explain requirements, products and services
- Help customers complete application forms or documentation and collate Anti Money Laundering and CDD document requirements
- Establish and maintain effective working relationships with co-workers and the general public
- Assist in covering reception duties as required
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
- Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to Conister Bank
- Participation in the training process to ensure compliance with all policies and procedures relevant to the role.
Knowledge, Experience and Skills
- Proven experience in a similar administrative role within financial services, preferably banking, with appropriate skills and knowledge
- A minimum of 5 GCSE’s (or equivalent) at Grade C or above, including Maths and English
- Good organisational and communication skills
- Ability to work under pressure and to tight deadlines
- Good working knowledge of Microsoft Office packages
- Interpersonal skills to allow the ability to build and maintain relationships
- High attention to detail, producing work to high standards with a professional detailed conscientious approach to work
Quality Assurance Officer - 6 month maternity cover
We are recruiting for a Quality Assurance Officer - Maternity Cover to join us on a 6 month fixed term contract.
The role holder will be responsible for determining, negotiating, and agreeing on in-house quality procedures, standards, and specifications, assessing customer requirements and ensuring that these are met.
The successful candidate will have strong communication skills and proven experience in a risk, regulatory or governance role within a financial services business.
Please see below for a full job description or to apply.
Key Responsibilities
- Draft quality assurance policies and procedures
- Interpret and implement quality assurance standards and procedures
- Evaluate adequacy of quality assurance standards
- Devise sampling procedures and directions for recording and reporting quality data
- Review the implementation and efficiency of quality and inspection systems
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
- Document internal audits and other quality assurance activities
- Investigate customer complaints and non-conformance issues
- Investigate incidents and fraud cases and provide learning workshops for staff
- Ensure that any external reports across incidents and fraud cases are delivered on a timely basis
- Collect and compile statistical quality data
- Analyse data to identify areas for improvement in the quality system
- Develop, recommend, and monitor corrective and preventive actions
- Prepare reports to communicate outcomes of quality activities
- Identify training needs and organize training interventions to meet quality standards
- Coordinate and support on-site audits conducted by external providers
- Evaluate audit findings and implement appropriate corrective actions
- Monitor risk management activities
- Assure ongoing compliance with quality and industry regulatory requirements
- Ensure complaints are handled efficiently and expediently, delivering good customer outcomes whilst being managed within the firm’s agreed policies and procedures and external legal and regulatory environment
- Promote and embrace a culture of continuous improvement being open and proactive to improvements and carrying out improvements
- Actively participate in the development and ongoing maintenance of processes, policies, procedures, and standards
- Use Root Cause Analysis findings to drive change and improve controls and processes
- Ensure an efficient, professional complaints management service is provided to meet all customer needs and to promote the brand and values
Knowledge, Experience and Skills
- Proven experience in a risk, regulatory or governance role within a financial services business.
- Relevant industry qualification (or working towards same).
- Working knowledge of FSA and FCA rules as they relate to consumer credit markets and banks.
- Strong communication skills – able to translate complex ideas for varied audiences in a manner that is clear, simple, and effective.
- Strong analytical skills
- Developing influencing and collaboration skills, to build strong relationships with key stakeholders.
- Attention to detail skills
- Ability to work independently and manage own workload under pressure.
- Efficient and effective problem analysis and solving skills.
Principle Accountabilities
- Report to and work under the direction of the Chief Operating Officer.
Working Relationships
- To liaise with customers of Conister Bank Limited and Conister Finance & Leasing Ltd
- To liaise with the Broker support, Underwriters, Compliance, Finance, Data protection Officer and Customer Service Team
- To liaise with third party suppliers and vendors (Transunion, Experian, CIFAS, RDC)
Decision Making Authority
- Empowered to make basic administrative decisions
- All other decisions to be ratified by the Chief Operating Officer
Competency Framework
- Planning and Accountability - Level 2
- Adaptability and Learning - Level 3
- Judgement - Level 2
- Communication - Level 3
- Teamwork - Level 3
