Vacancies
We are always on the look out for new talent
Are you looking for a rewarding career?
We are looking to recruit people who inspire and are passionate to get involved and make a real difference.
The success of our business has been built upon our people being passionate about customer service, creating an enjoyable work environment and through their own actions making a real difference in the community.
Together as one team our people are encouraged to get involved with changing the way we do things to offer excellent customer service and are recognised for their efforts.
Our people success is driven by the Conister Code:
- Customers - excellence of service
- Ownership - attitude of excellence
- Integrity - doing the right thing
Come and join the team...
If you are looking for a career change, are driven by success and are a person of value, we would like to hear from you.
Review our opportunities to join our Talent Network.
Equal Opportunities
Conister Bank Limited recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.
Customer Service Advisor - 6 Month Contract
An opportunity has arisen for a Customer Service Advisor to join our team on a 6 Month Fixed Term Contract.
You will be the first point of contact for our customers, handling specific enquiries either face to face, by telephone or email, processing applications and general administration to support the day to day operation. You will play an important part placing the needs of our customers at the heart of everything you do and provide a first-class service every time.
If you are interested in joining our team on a temporary contract, please get in touch! Send your CV to careers@mfg.im.
General Purpose
- Act as a first point of contact for customers, Dealers and Brokers
- Provide exceptional customer service to all customers establishing and meeting their needs
- To provide administrative support and maintain accurate records.
- Reporting to the Operations & Customer Services Manager
Key Tasks and Responsibilities
- To provide administrative support primarily for all areas of the Operations & Customer Services team or as instructed by line management
- Answer the telephone and deal with customers questions or queries in a professional way
- Meet with customers face to face and explain requirements, product and services
- Help customers complete application forms or documentation and explain and collate Anti Money Laundering and CDD document requirements
- Production of lending and deposit taking documents to agreed standards
- Accurately document, complete and file create payments for relevant customers and third parties as required
- Log information on calls received and file create payments for relevant customers and third parties as required
- To file / scan / save all work as directed, and to accurately maintain all related systems, files and Data
- Establish and maintain effective working relationships with co-workers and the general public
- Perform reception duties in and efficient, professional and courteous manner
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
- Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to Conister Bank Limited
- Participation in the training process to ensure compliance with all policies and procedures relevant to the role
Principle Accountabilities
Support for Continuous Improvement
- Contribute to the process of continuous improvement by identifying and escalating/actioning ideas as appropriate
- With the assistance of line management develop ideas that improve business performance and establish best Practice
Achievement of Service Standards
- Ensure the quality delivery of services to customers colleagues and other areas of the business
- Identify and escalate any problems that impact on service standards
Continuous Professional Development
- In association with line management, agree any personal training and development needs to ensure personal knowledge and skills are developed appropriately
Relationship Building
Knowledge, Experience and Skills
- Experience in a similar administrative role with appropriate skills and knowledge
- Good organisational and communication skills
- Ability to work under pressure
- Good working knowledge of Microsoft Office packages
- Planning and organisational skills
- Interpersonal skills to allow ability to maintain relationships
- Work produced to high quality standards with a Professional detailed conscientious approach to work
Working Relationships
- Liaison with third party customers and all areas of the business
Decision Making Authority
Competency Framework
- Customer Focus Level 1
- Teamwork Level 1
- Communication Level 1
- Adaptability and Learning Level 1
Customer Service Advisor
We have an exciting opportunity for an experienced Customer Service Advisor to join a team passionate about delivering exceptional service.
You will be the first point of contact for our customers, handling specific enquiries either face to face, by telephone or email, processing applications and general administration to support the day to day operation. You will play an important part placing the needs of our customers at the heart of everything you do and provide a first-class service every time.
If you have 3 years' Customer Service experience and would like to join our talented team, we want to hear from you! Send your CV to careers@mfg.im.
General Purpose
- Act as a first point of contact for customers, Dealers and Brokers.
- Provide exceptional customer service to all customers establishing and meeting their needs.
- To provide administrative support and maintain accurate records.
- Reporting to the Operations & Customer Services Manager.
Key tasks and responsibilities
- To provide administrative support primarily for all areas of the Operations & Customer Services team or as instructed by line management
- Answer the telephone and deal with customers questions or queries in a professional way
- Meet with customers face to face and explain requirements, product and services
- Help customers complete application forms or documentation and explain and collate Anti Money Laundering and CDD document requirements
- Production of lending and deposit taking documents to agreed standards
- Accurately document, complete and file create payments for relevant customers and third parties as required
- Log information on calls received and file create payments for relevant customers and third parties as required
- To file / scan / save all work as directed, and to accurately maintain all related systems, files and Data
- Establish and maintain effective working relationships with co-workers and the general public
- Perform reception duties in and efficient, professional and courteous manner
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
- Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to Conister Bank Limited
- Participation in the training process to ensure compliance with all policies and procedures relevant to the role.
Principle Accountabilities
Support for Continuous Improvement
- Contribute to the process of continuous improvement by identifying and escalating/actioning ideas as appropriate
- With the assistance of line management develop ideas that improve business performance and establish best Practice
Achievement of Service Standards
- Ensure the quality delivery of services to customers colleagues and other areas of the business
- Identify and escalate any problems that impact on service standards
Continuous Professional Development
- In association with line management, agree any personal training and development needs to ensure personal knowledge and skills are developed appropriately
Relationship Building
- To build and maintain flexible working partnerships both internal and externally
Knowledge, Experience and Skills
- Experience in a similar administrative role with appropriate skills and knowledge
- Good organisational and communication skills
- Ability to work under pressure
- Good working knowledge of Microsoft Office packages
- Planning and organisational skills
- Interpersonal skills to allow ability to maintain relationships
- Work produced to high quality standards with a Professional detailed conscientious approach to work
Working Relationships
- Liaison with third party customers and all areas of the business
Decision Making Authority
Competency Framework
- Customer Focus Level 1
- Teamwork Level 1
- Communication Level 1
- Adaptability and Learning Level 1
Senior CSP Client Relationship Manager
An exciting new position to join our sister company, Manx FX Limited has arisen and this is a great opportunity to join an expanding team.
Manx FX Limited are International Payment and Foreign Exchange specialists. Following the Company's success over the last 4 years, they are expanding the team to focus on delivering new products that are suited to the CSP sector.
The successful candidate for this new role will develop and maintain relationships with companies in the CSP sector to provide an alternative Bank Account solution. They will achieve results by consistently identifying opportunities, managing relationships, whilst monitoring and operating within the Company’s parameters and provide day-to-day client administrative support for the Company
This role is a full time position, 37.5 hours per week with a competitive salary and benefits package.
If this role sounds perfect for you, please send your CV to careers@mfg.im.
Please note that this role is with Manx FX Limited and not Conister Bank Limited.
Purpose of Role
Develop and maintain relationships with companies in the CSP sector to provide an alternative Bank Account solution. Achieve results by consistently identifying opportunities, managing relationships, whilst monitoring and operating within the Company’s parameters. Provide day-to-day client administrative support for the Company.
Key tasks and responsibilities
- Understand banking requirements of CSP sector to identify how we can provide solutions to best meet our client requirements
- Establishing relationships with key staff in the CSP sector who would benefit from a quick and cost effective international banking solution
- Identify new client opportunities and set up meetings to secure new business
- Active participation in CSP related events, industry forums to generate new business opportunities
- Manage relationships with external brokers to ensure all our client requirements are managed effectively and efficiently
- Follow registration process for new clients ensuring policies and procedures are followed
- Develop and maintain reports / spreadsheets for management and clients to identify profitability and key data
- Comply with all internal policies and procedures relevant to the role
- To undertake ad-hoc projects and assignments
- Communicating effectively and maintain strong relationships with clients and intermediaries
- Manage day to day queries and administration requirements for clients ensuring our client standards are maintained to the highest level
- Communicate efficiently and promptly as part of a team
- Assist with in processing new account applications
- Scan and file documents into Virtual Cabinet system
Principle Accountabilities
To the Managing Director, MFX
Knowledge, Experience and Skills
- 5 years’ experience working as a CSP company and trust administrator
- A strong understanding of trust and corporate structures and related statutory requirements and legislation
- Knowledge of processing International payments through online banking platforms
- Experience of applying for new company bank accounts
- Strong trust and corporate administrative skills
- Able to deliver excellent client service both in person and through written correspondence
- An understanding of AML
- Excellent presentation skills, both oral and experience of using Powerpoint
- Good interpersonal skills and enjoy being a team player
- Ability to produce quality work to strict deadlines
- Self-motivated and used to acting on own initiative
- Experienced at establishing excel spreadsheets
Decision Making Authority
Mandated signatory in accordance with the delegated authorities
Competency Framework
Communication Level 2
Customer Focus Level 2
Influencing for Results Level 2
Planning and Accountability Level 2
Teamwork Level 2
Data Protection Manager
We currently have a vacancy for a part time Data Protection Manager to join our team for 20 hours per week.
This new role will work with the Compliance and Risk team to provide the Group with support around data protection, information security and records management.
If you are looking for a new challenge and have the Data Protection knowledge we require or if you have any questions regarding the role, please send your CV to careers@mfg.im.
General Purpose
To provide the Manx Financial Group PLC and its subsidiaries with support around data protection, information security and records management.
To work as part of the Compliance & Risk Team contributing to the maintenance of the Group’s risk management and compliance framework.
The role will have unfettered access to all business lines and support departments, with the authority to examine business processes, documents and speak to any member of staff in order to accomplish stated objectives.
Key tasks and responsibilities
- Act as the Data Protection Officer for Manx Financial Group PLC (MFG) and its subsidiaries, keeping abreast of data protection legislation in the UK and IOM, and keeping internal policies up to date
- Identifying, documenting, assessing and monitoring the data protection risks (including those relating to information security and records management) to which MFG are exposed, and the controls in place to manage those risks
- Actively assessing the adequacy and effectiveness of data protection controls, and assisting in the design, documentation and implementation of more robust controls where weaknesses are identified
- Train and coach employees on the key concepts of data protection to foster a positive risk management culture
- Provide guidance on the practical implementation of data protection requirements, and the responsibilities involved with the processing of personal data
- Reviewing and assisting with data protection contractual arrangements, privacy impact assessments and data protection audits;
Log and deal with any data protection related incident and breach reports
- Log and deal with any requests from data subjects exercising their rights under the acts (subject access requests, rights of data portability, rights to erasure etc.)
- Maintain the MFG data protection registrations with the UK and IOM ICO’s, submitting notifications to the Isle of Man Information Commissioner or the UK GDPR, as appropriate
- Deal with ad hoc data protection related queries from the staff.
Knowledge, experience and skills
- Hold a relevant professional qualification (preferably a Practioner Certificate in Data Protection or equivalent)
- Minimum of 3 years relevant industry experience (e.g. Data Protection, Financial Services, or Investment Business)
- An up-to-date reasonable knowledge of the Isle of Man or UK’s Data Protection legislation
- Desire to learn and develop skills into the niche area of data protection
- Systematic work approach and attention to detail
- Good procedural and/or report writing skills
- Ability to work under pressure and to tight deadlines
- Strong Strategic and analytical thinking
- Excellent communication skills
Principle Accountabilities
Report to and work under the direction of the Head of Risk and Compliance.
Competency Framework
Planning and Accountability Level 3
Adaptability and Learning Level 3
Judgement Level 3
Communication Level 3
Customer Focus Level 3
Compliance Advisor - 12 Month Contract
We are looking to recruit an experienced Compliance Advisor on a 12 month contract.
The successful candidate will work within a small team to provide the Group with compliance support to ensure that there are adequate and effective controls in place to mitigate against regulatory risks.
If this is something that interests you and you'd like to join our team of talented people, please send your CV to careers@mfg.im.
We look forward to hearing from you!
General Purpose
To provide the Manx Financial Group PLC and its subsidiaries with compliance support and ensure that there are adequate and effective controls in place to mitigate against regulatory risks.
To work as part of the Compliance & Risk Team contributing to the maintenance of the Group’s risk management and compliance framework.
The role will have unfettered access to all business lines and support departments, with the authority to examine business processes, documents and speak to any member of staff in order to accomplish stated objectives.
Key tasks and responsibilities
- Actively contribute to compliance with all legislation, regulation and applicable codes of practice in the markets in which we operate (including specifically Isle of Man FSA and UK FCA)
- Assist with the maintenance of compliance procedures and to ensure they are in line with regulatory requirements
- Support the building and implementation of robust tools for the identification, assessment and mitigation of regulatory risk across the Group
- Participate in a programme of comprehensive compliance monitoring to ensure the adequacy and effectiveness of processes and controls in place to manage compliance with regulatory requirements
- Independently identify and escalate any issues which threaten non-compliance with regulatory obligations and ensure appropriate action is taken to address issues raised
- Review referrals to Compliance and provide advice on compliance and risk requirements
- Provide compliance advice and support for on-going business development
- Promote risk and compliance awareness within the business and the development of a positive risk and compliance culture, including the provision of regulatory compliance and risk related coaching and training to the business as required
Knowledge, Experience and Skills
- Hold a relevant professional qualification (preferably an ICA Diploma in AML or Compliance)
- Minimum of 3 years relevant industry experience (e.g. Compliance, Financial Services, Investment Business)
- Up to date working knowledge of regulatory requirements, including the Isle of Man FSA Rule Book, the FCA Handbook and AML/CFT requirements under both regulators
- Systematic work approach and attention to detail
- Good procedural and/or report writing skills
- Ability to work under pressure and to tight deadlines
- Strong Strategic and analytical thinking
- Excellent communication skills
Principle Accountabilities
Report to and work under the direction of the Compliance Officer and MLRO.
Decision Making Authority
Empowered to make limited decisions based on FSA Handbook and FCA Handbook on a day to day basis.
Competency Framework
Planning and Accountability Level 3
Adaptability and Learning Level 3
Judgement Level 3
Communication Level 3
Customer Focus Level 3
Business Development Manager - CF&L Manchester
Exciting opportunities have arisen for experienced, highly driven and motivated Business Development Managers to join Conister Finance & Leasing's new operational hub based in the heart of Manchester.
We are looking for individuals with a strong background in asset finance and proven sales track record to play a fundamental role in the future development of the Company.
Terms & Conditions: Full-time permanent with an attractive benefits package and working environment.
If you are ready for your next career move and interested in a new challenge, we would like to hear from you.
For further information or to apply, please email your CV together and remuneration, in the strictest of confidence, to careers@mfg.im.
General Purpose
The job holder is responsible for identifying new business opportunities, markets, partnerships within own designated geographic region and to meet agreed sales targets and company objectives. Deliver excellent customer service to all clients, prospects, internal and external customers accross the Group.
Key tasks and responsibilities
- To develop and maintain relationships with existing clients/introducers and establish new relationships with potential customers/introducers.
- To proactively seek out new clients, revenue streams and effectively convert leads to opportunities by using best practice and delivering excellent customer service at all time.
- To underwrite quality profitable business within delegated discretionary power and underwriting guidelines as set from time to time.
- Keeping up to date with our competitors and other market changes.
- Consistently and accurately provide information to the Executive Director or nominated person to assist in the production and completion of monthly/quarterly/annual sales analysis and reports.
- Working effectively and as a team with all colleagues in all departments to achieve the common goal of writing good quality new business.
- Ensure introducers fully understand the Company's lending criteria and regulatory requirements, including KYC and AML.
- Continued professional development of knowledge and understanding of consumer and business finance industry including the Company products and services, clients, competitors, introducers and markets.
- Maintain awareness and ensure compliance with applicable laws, service standards, company policies and procedures, anti-money laundering legislation, agreed operational and control processes relevant to the Company.
- Promote and adhere to the Company's culture and values.
- Working effectively and as a team with all colleagues to achieve the common goal of writing good quality new business.
- Identify and drive own personal career development needs through self-analysis and feedback from others.
Principle Accountabilities
- Achievement of the sales target in core product areas including existing client base, new clients and referrals/leads.
- Demonstrate and apply technical skills, market and product knowledge skills to a level that will support business development.
- Maintain clear and accurate records of all documentation in line with internal policies and procedures.
- Identify and promote cross-selling opportunities within the business.
- Promote the business externally through social and networking activities.
Knowledge, Experience and Skills
- Experienced DBM or sales executive within the financial services industry preferably asset finance.
- Proven track record in achieving challenging sales targets and delivering outstanding customer service.
- High-level interpersonal skills are essential as this role will involve influencing at all levels.
- Strong time management, planning and negotiation skills.
- Numerate and proficiency in MS Office.
- Clean driving license is essential.
Working Relationships
- Liaison with customer services staff to ensure that business leads/referrals are maximised.
- Liaison with the Debt Recovery Team in relation to default customers.
- Liaison with internal compliance staff, to ensure records are accurate and compliant.
Decision Making Authority
- The jobholder is responsible for recommending asset finance solutions to clients.
- Decisions relating to recommendation of products and appropriate solutions.
- Responsibility for contributing to/management of the agreed departmental budget.
Competency Framework
Commercial and Entrepreneurial Acumen Level 3
Customer Focus Level 3
Judgement Level 3
Sales and Marketing Level 3
Influencing Results Level 3
