Vacancies
We are always on the look out for new talent... Could this be YOU?
Are YOU looking for a rewarding career?
We believe that our people are our most valuable commodity, and we strive to attract only the best people who will be the driving force behind our success. In return, we invest in their growth and reward them for their hard work, loyalty, and dedication.
We recognise that building and developing your career is important. We encourage our employees to grasp every opportunity available by adding to their skill sets and by supporting them through relevant qualifications.
The foundations of our business has been built upon our people being passionate about customer service. We've created a sustainable working environment with flexible working hours to support the well-being of our people and our ESG strategy, as we endeavor to continually reduce our carbon footprint.
Our people's success is driven by the Conister Code:
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Customers - the excellence of service
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Ownership - the attitude of excellence
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Integrity - doing the right thing
Come and join our team...
If you are looking for a career change, are driven by success and are a person of value, we would like to hear from you.
Equal Opportunities
Conister Bank Limited recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.
Accounts Assistant - Banking
Conister Bank are looking for an Accounts Assistant to join the Group Finance Department.
You will support the Finance team with the day-to-day accounting and administrative requirements as well as championing digitisation and automation in the Finance department.
The successful candidate will have a minimum of 5 GCSEs (or equivalent) at grade C or above including Mathematics and English, together with advanced Excel skills.
Please see below for more information or to apply.
Purpose of Role
- To support the Finance team with the day-to-day accounting and administrative requirements and champion digitisation and automation in the Finance department. The responsibilities of the role are not exhaustive and will grow and adapt to changing needs of a fast-growing organisation.
Key tasks and responsibilities
- Contribute to the continuous process improvement of banking process with a focus on automation, analytics and business insights
- Completing bank reconciliations for Conister Bank including downloading bank statements, investigating all payments made and receipts taken
- Independently identify, research and resolve exceptions and or differences whilst maintaining complete and accurate documentation
- Deal with discrepancies and queries on a daily basis without allowing unreconciled items to build up on the reconciliations
- Prepare weekly bank unallocated report summarising unreconciled differences
- Monitoring income payment requests and timely input and processing of payments on banking platforms, in line with agreed service level standards
- Liaising across departments and banking relationships in order to adequately deal with bank items on the reconciliation.
- Manage and monitor email communications concerning bank reconciliation
- Posting to accounting ledger all daily and month end transactions ensuring that data imports are standardized and of a high quality
- Prepare return repayment instructions for all unidentified credits and other bank instructions in order to adequately deal with bank items.
- Ad hoc financial and administrative projects
Principle Accountabilities
- Principally: Management Accountant
- Also: Finance Manager and Group Finance Director
Knowledge, Experience and Skills
- A minimum of 5 GCSEs (or equivalent) at grade C or above including Mathematics and English
- Advanced excel
- Knowledge of expenses management, including accounting and payment
- Good written and oral communication skills
- Flexible approach and working attitude
Working Relationships
- Liaising with Operations team on regular basis
- Other members within the finance team
- Responding to external banking relationships
Competency Framework
- Judgement - Level 1
- Communication - Level 1
- Teamwork - Level 1
- Adaptability and Learning - Level 1
- Using Technology - Level 1
Finance Manager
We are looking for a Finance Manager to join our team to lead and oversee the Finance team’s day to day operations, and the preparation of monthly management accounts with the results reported to the relevant Boards.
The successful candidate will hold an ACA or ACCA qualification and have worked in the finance sector for a minimum of 5 years.
For a full job description or to apply, please see below.
Key responsibilities
The responsibilities of role are not exhaustive will grow and adapt to changing needs of a fast-growing Group.
Financial operations: manage and oversee:
- Managing the general ledger
- Ownership of the month-end timetable
- Closing the books on a monthly basis in-line with internal deadline of 5 working days
- Ensuring that key balance sheet items are reconciled with unusual discrepancies resolved in a timely manner or escalated to senior management, as applicable. Key balance sheet items include Bank and cash, Loans and advances to customers, Debtors and Creditors, Intercompany balances and fixed assets
- Timely review of bank reconciliation, ensuring weekly unallocated reports are issued on a timely basis
- Timely release of electronic payments whilst ensuring payment release controls are maintained
- Build strong relationships with Finance stakeholders within the organisation including Operations, Sales and Credit department
- Review and provisioning of loans and advances to customers in line with the Provisioning Policy
- Onboarding new Companies acquired into the Group’s general ledger
- Interacting with and ensuring other Financial Controller’s / Managing Director’s in other jurisdictions provide accounting / ledger information on a timely basis to ensure the month end timetable is followed.
Financial reporting: manage and oversee:
- The preparation of the Group’s (including all subsidiaries) management accounts ensuring production and distribution within 10 working days, the distributing to the relevant Boards and assisting with any questions and queries
Other:
- Co-ordinating and reviewing efficiencies and assisting with projects when required
- Liaison for internal and external audit in respect of Management Accounting enquiries
- Liaison for internal departments for finance related matters in respect to daily operations
- Reviewing work completed by other team members, raising any issues arising at an early stage
- Supervisor of Sun/Vision Systems for the Management Accounting group
- Assist with the training of staff members, working with them to expand their knowledge and experience
- Working with the Project Accountant to integrate new business lines onto the relevant IT platform and ensure correct accounting postings and mapping into SUN
- Identify areas to improve efficiencies within SUN and the wider accounting function
- Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to Conister Bank Limited
- Comply with all policies and procedures relevant to the role.
Knowledge, experience and skills
- ACCA or ACA qualified
- Minimum of 5 years’ experience in the finance sector
- Supervisor/ System Administrator SUN/VISION account systems
- Report writing
- Systematic work approach and excellent attention to detail.
Principle accountabilities
- Group Financial Controller
- Group Finance Director
Working relationships
- Directors and Managers within the Group
- External Auditors
- Banking relationships
- Sapphire Systems
- All departments within the Group
Decision making authority
- A signatory on Bank Mandate
- Level 2 on SODA
Competency framework
- Judgement - Level 3
- Communication - Level 3
- Teamwork - Level 3
- Adaptability and Learning - Level 3
- Planning and Accountability - Level 3
- Using Technology - Level 3
Finance Business Analyst
Conister Bank are recruiting for a Finance Business Analyst to join their Finance team.
You will take ownership of key Finance daily reports and be responsible for championing digitisation and automation in the Finance department. The responsibilities of the role are not exhaustive and will grow and adapt to changing needs of a fast-growing organisation.
The successful candidate will have a keen interest in Business Analysis, Project Management and Technology, together with a mathematics background.
For a full job description or to apply, please see below.
Key responsibilities
- Delivering Finance automation plan
- Ownership of internal daily reporting requirements for the Bank including regulatory measures, key performance and risk indicators, large exposures etc
- Assist the Reporting Accountant with preparation of monthly reporting to the Assets and Liability and Credit Committee
- Aggregating and cleaning data from multiple system sources to develop and or improve management and financial reporting
- Developing and maintaining reports and dashboards using excel and other data visualisation tools (such as PowerBI) to assist stakeholders with accessing and analysing business performance
- Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to Conister Bank Limited
- Implementing new systems
- Comply with all policies and procedures relevant to the role
Knowledge, experience and skills
- Mathematics background (Degree or A-level)
- Good working knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Willingness to study SQL Database and PowerBI courses
- An interest in Business Analysis, Project Management and Technology
- Systematic work approach and excellent attention to detail
- Willingness to learn, develop and adapt
- Strong communication skills
- Able to relate to individuals at different levels of hierarchy
Principle accountabilities
- Group Financial Controller
Working relationships
- Directors and Managers within the Group
- All departments within the Group
Competency framework
- Judgement - Level 2
- Communication - Level 2
- Teamwork - Level 2
- Adaptability and Learning - Level 2
- Planning and Accountability - Level 2
- Using Technology - Level 2
Collections Officer
We are looking for a Collections Officer to join our growing team.
As Collections Officer will assist the Collections team and the arrears work flows to maximise arrears collection.
The ideal candidate will have proven experience gained within a similar collections position or customer services background preferably within financial services, along with a minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English.
For more information or to apply, please see below.
Key Tasks and Responsibilities
- Contact customers by telephone, email, letter or text to maximise the collection of arrears accounts, in accordance with company standards and within legal and regulatory requirements
- Maximise the collection of arrears accounts in accordance with company standards and within legal & regulatory requirements, reducing delinquency with the objective of returning borrower accounts to a resolved or up-to-date payment status
- Ensure that in every case TCF is followed and that we always try to ensure the best outcome for the customer is delivered
- To provide administrative support for all areas of the Collections Team or as instructed by line management
- Maintain customers records
- To ensure compliance with all Company policies
- Assisting in the recovery and disposal of repossessed assets, as required
- Maintain awareness and comply with all anti-money laundering legislation, regulations, policies, and procedures relevant to the Bank
- Comply with all policies and procedures relevant to the role
Advising customers on their payment options and suggesting methods of payments
- Investigate and resolve complaints regarding incorrect debt collection attempts and other complaints associated with the recoveries process
- Deal with routine correspondence regarding any collection or recovery issue
- Act with due care and forbearance.
The concept of team working means that a flexible approach to work areas is required by the role holder The work areas identified above are not exhaustive and there may be requirement from time to time to carry out other duties.
Principle Accountabilities
- To provide day to day administrative support to the Collections Team
- Reports to the Chief Operating Officer
Working Relationships
- To liaise with customers of Conister Bank Limited.
- To liaise with the Collections team, Sales Managers, Underwriters and Operations team.
- To liaise with government agencies including the Police, Coroners and other stakeholders who are creditors of a debtor, within the confines of the DPA and trace agencies.
Knowledge, Experience and Skills
- Previous experience gained within a similar collections position or customer services background preferably within financial services.
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English.
- Excellent interpersonal, communication and negotiation skills are essential as this role will involve dealing directly with Customers unwilling or unable to service their agreements.
- Excellent written, verbal, organisational and time management skills.
- Be able to identify and understand vulnerable customers.
- Good working knowledge of Microsoft Office packages.
- Strong negotiation, time management and prioritisation skills
- Excellent team player with strong communication skills both verbally and written
- Proactive approach to work
- Prioritise multiple tasks to ensure the successful completion of each debt collection attempt
Competency Framework
- Customer Focus - Level 2
- Communication - Level 2
- Adaptability and Learning - Level 2
- Planning and Accountability - Level 2
- Judgement - Level 2
Quality Assurance Officer - 6 month maternity cover
We are recruiting for a Quality Assurance Officer - Maternity Cover to join us on a 6 month fixed term contract.
The role holder will be responsible for determining, negotiating, and agreeing on in-house quality procedures, standards, and specifications, assessing customer requirements and ensuring that these are met.
The successful candidate will have strong communication skills and proven experience in a risk, regulatory or governance role within a financial services business.
Please see below for a full job description or to apply.
Key Responsibilities
- Draft quality assurance policies and procedures
- Interpret and implement quality assurance standards and procedures
- Evaluate adequacy of quality assurance standards
- Devise sampling procedures and directions for recording and reporting quality data
- Review the implementation and efficiency of quality and inspection systems
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
- Document internal audits and other quality assurance activities
- Investigate customer complaints and non-conformance issues
- Investigate incidents and fraud cases and provide learning workshops for staff
- Ensure that any external reports across incidents and fraud cases are delivered on a timely basis
- Collect and compile statistical quality data
- Analyse data to identify areas for improvement in the quality system
- Develop, recommend, and monitor corrective and preventive actions
- Prepare reports to communicate outcomes of quality activities
- Identify training needs and organize training interventions to meet quality standards
- Coordinate and support on-site audits conducted by external providers
- Evaluate audit findings and implement appropriate corrective actions
- Monitor risk management activities
- Assure ongoing compliance with quality and industry regulatory requirements
- Ensure complaints are handled efficiently and expediently, delivering good customer outcomes whilst being managed within the firm’s agreed policies and procedures and external legal and regulatory environment
- Promote and embrace a culture of continuous improvement being open and proactive to improvements and carrying out improvements
- Actively participate in the development and ongoing maintenance of processes, policies, procedures, and standards
- Use Root Cause Analysis findings to drive change and improve controls and processes
- Ensure an efficient, professional complaints management service is provided to meet all customer needs and to promote the brand and values
Knowledge, Experience and Skills
- Proven experience in a risk, regulatory or governance role within a financial services business.
- Relevant industry qualification (or working towards same).
- Working knowledge of FSA and FCA rules as they relate to consumer credit markets and banks.
- Strong communication skills – able to translate complex ideas for varied audiences in a manner that is clear, simple, and effective.
- Strong analytical skills
- Developing influencing and collaboration skills, to build strong relationships with key stakeholders.
- Attention to detail skills
- Ability to work independently and manage own workload under pressure.
- Efficient and effective problem analysis and solving skills.
Principle Accountabilities
- Report to and work under the direction of the Chief Operating Officer.
Working Relationships
- To liaise with customers of Conister Bank Limited and Conister Finance & Leasing Ltd
- To liaise with the Broker support, Underwriters, Compliance, Finance, Data protection Officer and Customer Service Team
- To liaise with third party suppliers and vendors (Transunion, Experian, CIFAS, RDC)
Decision Making Authority
- Empowered to make basic administrative decisions
- All other decisions to be ratified by the Chief Operating Officer
Competency Framework
- Planning and Accountability - Level 2
- Adaptability and Learning - Level 3
- Judgement - Level 2
- Communication - Level 3
- Teamwork - Level 3
