Vacancies
We are always on the look out for new talent... Could this be YOU?
Are YOU looking for a rewarding career?
We believe that our people are our most valuable commodity, and we strive to attract only the best people who will be the driving force behind our success. In return, we invest in their growth and reward them for their hard work, loyalty, and dedication.
We recognise that building and developing your career is important. We encourage our employees to grasp every opportunity available by adding to their skill sets and by supporting them through relevant qualifications.
The foundations of our business has been built upon our people being passionate about customer service. We've created a sustainable working environment with flexible working hours to support the well-being of our people and our ESG strategy, as we endeavor to continually reduce our carbon footprint.
Our people's success is driven by the Conister Code:
-
Customers - the excellence of service
-
Ownership - the attitude of excellence
-
Integrity - doing the right thing
Come and join our team...
If you are looking for a career change, are driven by success and are a person of value, we would like to hear from you.
Equal Opportunities
Conister Bank Limited recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.
Junior IT Helpdesk Engineer
We are looking for a Junior IT Helpdesk Engineer to join our team.
You will assist in supporting and maintaining the Microsoft operating systems, general maintenance and repair of all IT-related hardware and software. As a fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage open cases at the same time.
A dedicated training plan and study support package will be provided to the successful candidate.
Please see below for more information or to apply.
Key tasks and responsibilities
- Handle 1st line IT problems
- To support the IT ServiceDesk tickets and update customers over the phone and face to face
- A passion for IT & Technology
- Basic knowledge of pc hardware and software
- Accurately input information into the Service Desk system
- Follow IT processes to ensure SLAs are met
- Highly motivated individual
- Willingness to complete external qualifications
Desirable Knowledge, Experience and Skills
- Any qualifications in IT would be an advantage
- A good understanding of Windows operating systems
- Knowledge in support of Microsoft Office
- Previous experience in an IT role
Working Relationships
- Liaising with other departments in the business on regular basis
- Other members within the IT team
Competency Framework
- Using Technology - Level 1
- Planning and Accountability - Level 1
- Influencing Skills - Level 1
- Communication - Level 1
- Adaptability and Learning - Level 2
Collections Officer - 15 hours per week
Conister Bank are looking for a Collections Officer to join their team on a part-time basis.
You will assist the Collections team in the recovery and control of arrears and/or assets, and rehabilitation of customers.
To excel in this role you will be confident conducting site visits to consumers, corporates and suppliers/dealerships. Excellent interpersonal, communication and negotiation skills are essential as this role will involve dealing directly with Customers unwilling or unable to service their agreements.
Please see below for a full job description or to apply.
Key Tasks and Responsibilities
- Maximise the collection of arrears accounts in accordance with the Banks standards and within legal and regulatory requirements, reducing delinquency with the view of returning borrower accounts to an arranged or up-to-date payment status.
- Contacting defaulted customers through home visits, adopting the collections guidelines as best practice and within the hours of 7.00 and 19.00 unless hours outside these have been agreed with the customer.
- Maintain customers records.
- Provide your appraisal and recommendations on delinquent accounts for litigation or repossession.
- To ensure compliance with all Company policies with particular reference to Data Protection and Health & Safety policies.
- Assisting in the recovery and disposal of repossessed assets, as required.
- Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to the Bank.
- Comply with all policies and procedures relevant to the role.
- Advising customers on their payment options and suggesting methods of payments.
- Contacting customers and informing them of their overdue payments.
- Visit dealerships on IOM regularly to conduct stocking checks
Principle Accountabilities
Reports to the Chief Operating Officer.
Working Relationships
- To liaise with customers of Conister Bank Limited.
- To liaise with the Collections team, Sales Managers, Underwriters and Operations team.
- To liaise with government agencies including the Police, Coroners and other stakeholders who are creditors of a debtor, within the confines of the DPA and trace agencies.
Knowledge, Experience and Skills
- Excellent interpersonal, communication and negotiation skills are essential as this role will involve dealing directly with Customers unwilling or unable to service their agreements within their own homes
- Local knowledge of the Island for finding addresses
- Full valid driver’s license
- Excellent written, verbal, organisational and time management skills
- A basic knowledge and understanding of civil law and regulations in the Isle of Man
- Be able to identify vulnerable customers
- Good working knowledge of Microsoft Office packages
Competency Framework
- Customer Focus - Level 1
- Communication - Level 2
- Adaptability and Learning - Level 1
- Planning and Accountability - Level 1
- Judgement - Level 2
Compliance and Risk Administrator
Conister Bank is looking for a Compliance and Risk Administrator to join the Group Compliance function.
You will be responsible for ensuring that standards are being met by scheduling checks as defined by policy, reporting on the outcome of checks to provide the Manx Financial Group PLC and its subsidiaries with compliance support (in line with Key Responsibilities detailed below).
You will work to support the Compliance Managers in an adequate and effective control environment to mitigate against regulatory, reputational, legal, and operational risks.
For a full job description or to apply, please see below.
Key Responsibilities
- Support the preparation, monitoring, and analysis of key compliance and risk data for internal Committees and Boards
- Assist with a programme of compliance and risk monitoring as required, to ensure that controls are adequately designed and operating effectively to maintain compliance with all applicable law and regulation
- Support the effective implementation of compliance and risk-related policies, including assisting with the maintenance of all registers and logs required by the Financial Services Rulebook and AML/CFT Handbook
- Review queries and referrals in a constructive and timely manner, seeking help to resolve where appropriate
- Assist with daily Compliance tasks including management of daily screening alerts
- Support in the delivery of Compliance and AML/CFT training where necessary
- Assist with the delivery of regulatory returns and notifications, ensuring completion of allocated tasks in an accurate and timely manner
- Support data collection for compliance, risk and data related external enquiries, including Data Subject Access Requests, under the guidance of the Compliance Advisor and Manager
- Actively promote compliance and risk awareness within the business and the development of a positive risk and compliance culture, including the provision of regulatory compliance and risk related coaching to the business as required
- Support the use of the Group Risk Management Framework across the business in accordance with the requirements of each Group subsidiary company
- Drive own self-development to continue to meet the requirements of the role and the needs of the business
Knowledge, Experience and Skills
- 1-2 years of industry experience, preferably in a customer-facing or operations related role
- Willingness to commit to a programme of formal study, appropriate to the needs of the role but tailored to the individuals' skills and career aspirations
- Ability to work independently and to prioritise tasks under guidance
- A systematic approach to work with demonstrable ability to deliver to deadline, whilst maintaining attention to detail
- Good verbal and written communication skills
Principle Accountabilities
- Report to and work under the direction of the Compliance Manager (Isle of Man), but accountable also to the Compliance Manager (UK) and the Head of Risk and Compliance
Working Relationships
- Independent and direct access to the Group’s responsible officers
- Unfettered access to all business lines and support departments, with the authority to examine business processes, documents and speak to any member of staff in order to accomplish stated objectives
