Vacancies
We are always on the look out for new talent... Could this be YOU?
Are YOU looking for a rewarding career?
We believe that our people are our most valuable commodity, and we strive to attract only the best people who will be the driving force behind our success. In return, we invest in their growth and reward them for their hard work, loyalty, and dedication.
We recognise that building and developing your career is important. We encourage our employees to grasp every opportunity available by adding to their skill sets and by supporting them through relevant qualifications.
The foundations of our business has been built upon our people being passionate about customer service. We've created a sustainable working environment with flexible working hours to support the well-being of our people and our ESG strategy, as we endeavor to continually reduce our carbon footprint.
Our people's success is driven by the Conister Code:
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Customers - the excellence of service
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Ownership - the attitude of excellence
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Integrity - doing the right thing
Come and join our team...
If you are looking for a career change, are driven by success and are a person of value, we would like to hear from you.
Equal Opportunities
Conister Bank Limited recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.
Receptionist
We’re recruiting a Receptionist to join our team at Conister Bank’s Isle of Man office.
At Conister Bank, customer experience is at the heart of everything we do. As our Receptionist, you’ll be the first point of contact for customers and visitors, helping to create a welcoming, professional environment that reflects our commitment to exceptional service. Whether answering calls, greeting visitors, or supporting our teams, you’ll play a key role in ensuring every interaction is smooth, positive, and people-focused.
Join us to help shape lasting first impressions and support the everyday operations of a busy, customer-driven organisation.
For a full job description or to apply, please see below.
Key Tasks and Responsibilities
In this role, you will:
- Deliver a professional, courteous and welcoming experience for all customers and visitors, maintaining a high standard of service.
- Answer and direct calls promptly, ensuring accurate message taking and accurate record keeping.
- Greet customers and visitors, providing support and guidance on our products and services.
- Manage incoming mail and courier logistics with accuracy and timeliness.
- Process customer payments in person and over the phone, adhering to bank procedures.
- Maintain a tidy, well-stocked reception and meeting area to create a positive first impression.
- Support the Operations team with admin tasks, including scanning, daily postings, and issuing customer statements.
- Ensure compliance with Conister Bank Limited policies, AML regulations, and health & safety procedures.
Principle Accountabilities
You’ll report to the Operations team and support various departments across the Bank, providing a consistent and professional first point of contact.
Knowledge, Experience and Skills
The ideal candidate will have:
- A minimum of 5 GCSEs (or equivalent) at grade C or above, including Maths and English.
- Proven experience in a receptionist or similar customer-facing role.
- Excellent organisational, verbal and written communication skills.
- Confidence handling face-to-face and telephone interactions.
- Strong time management and attention to detail.
- Working knowledge of Microsoft Office packages.
- A proactive and customer-focused attitude.
Working Relationships
- Internal: Operations Team and all departments across the Bank.
- External: Customers, visitors, and partners.
Decision Making Authority
This is a non-authorised role. You’ll act as a key support point for staff and customers but will not make financial decisions or hold signatory powers.
Collections Officer
We’re recruiting a Collections Officer to join our team at Conister Bank’s Isle of Man office.
As a Collections Officer, you’ll play a vital role in supporting customers who are experiencing financial difficulty. Through proactive engagement and in-person field visits, you’ll help customers find sustainable solutions to manage their arrears while ensuring compliance with regulatory standards and our commitment to fair treatment and good customer outcomes.
This is a people-focused role that requires empathy, professionalism, and strong negotiation skills. You’ll be part of a collaborative team working to reduce arrears and support customers with tailored repayment plans.
Join us to make a meaningful impact in the lives of our customers while contributing to the success of our Collections team.
For a full job description or to apply, please see below.
Key Tasks and Responsibilities
In this role, you will:
- Conduct field visits across the Isle of Man to engage with customers in arrears.
- Assess individual financial circumstances and negotiate sustainable repayment plans.
- Build rapport with customers, offering empathetic and professional support.
- Maintain accurate records of customer interactions and agreed outcomes.
- Collaborate with the wider Collections team to manage complex cases.
- Ensure compliance with regulatory requirements, including data protection and consumer credit regulations.
- Provide administrative support for collections activities and update internal systems.
- Liaise with external partners including legal advisors and recovery agents.
Principle Accountabilities
You’ll report to the Collections Team Leader and support the day-to-day operations of the Collections Team.
Knowledge, Experience and Skills
The ideal candidate will have:
- Previous experience in collections or customer service, ideally within financial services.
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English.
- Strong communication and negotiation skills.
- Ability to remain calm under pressure and demonstrate compassion.
- Excellent time management and prioritisation skills.
- Strong IT and analytical skills.
- A proactive and team-oriented approach.
Working Relationships
- Internal: Collections Team, Line Manager, and other departments across MFG.
- External: Customers of the Bank, legal advisors, debt and asset recovery agents, and Bailiff Agents.
Decision Making Authority
This is a non-authorised role. You’ll act as a key support point for customers and the Collections Team but will not make financial decisions or hold signatory powers.
