Vacancies
We are always on the look out for new talent... Could this be YOU?
Are YOU looking for a rewarding career?
We believe that our people are our most valuable commodity, and we strive to attract only the best people who will be the driving force behind our success. In return, we invest in their growth and reward them for their hard work, loyalty, and dedication.
We recognise that building and developing your career is important. We encourage our employees to grasp every opportunity available by adding to their skill sets and by supporting them through relevant qualifications.
The foundations of our business has been built upon our people being passionate about customer service. We've created a sustainable working environment with flexible working hours to support the well-being of our people and our ESG strategy, as we endeavor to continually reduce our carbon footprint.
Our people's success is driven by the Conister Code:
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Customers - the excellence of service
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Ownership - the attitude of excellence
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Integrity - doing the right thing
Come and join our team...
If you are looking for a career change, are driven by success and are a person of value, we would like to hear from you.
Equal Opportunities
Conister Bank Limited recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.
Payment Officer – Senior Customer Service Advisor
We’re recruiting a Payment Officer – Senior Customer Service Advisor to join our Operations Team at Conister Bank.
At Conister Bank we believe in putting people first, our customers and our team. As a Payment Officer – Senior Customer Service Advisor, you’ll play a key role in delivering seamless payment solutions while providing top-tier support to our customers. This is more than just a job, it’s an opportunity to grow your career in a collaborative, forward-thinking environment where your expertise and dedication truly make a difference.
Join us to help shape lasting impressions and support the everyday operations of a busy, customer-driven organisation.
For a full job description or to apply, please see below.
Key Tasks and Responsibilities
In this role, you will:
- Provide operational support across the Operations & Customer Services team, as directed by line management.
- Act as a senior adviser for customer and business introducer queries related to payments, transactions, and application processes, ensuring AML and CDD compliance.
- Process and verify payments, maintaining a clear audit trail, checking documentation for accuracy, and escalating discrepancies or potential fraud.
- Maintain accurate records of transactions and customer interactions, ensuring all documentation is scanned, filed, and stored in line with data protection and operational policies.
- Investigate and resolve incidents and complaints related to lending and deposit operations, ensuring regulatory compliance, fair outcomes, and thorough documentation.
- Support audits and system improvements by providing accurate documentation, participating in UAT, and contributing to cross-functional projects.
- Engage in ongoing training to ensure up-to-date knowledge of operational procedures and compliance requirements.
Principle Accountabilities
You will report to the Isle of Man Operations Team Manager and support continuous improvement by identifying and actioning ideas, maintaining high service standards, and developing best practices. You will also build strong working relationships and take ownership of your personal development.
Knowledge, Experience and Skills
The ideal candidate will have:
- Experience in a similar operational role within financial services environment, ideally within a lending or payments function.
- Good organisational and communication skills.
- Ability to work under pressure and to tight deadlines.
- Interpersonal skills to allow ability to build and maintain relationships.
- High attention to detail and ability to identify and resolve discrepancies.
Working Relationships
Internal: All business areas – particularly Operations, Finance and IT Teams
External: Customers and Businesses
Decision Making Authority
This is a non-authorised role. You’ll act as a key support point for staff and customers but will not make financial decisions or hold signatory powers.
Credit Underwriter
We’re recruiting a Credit Underwriter to join our Credit Team at Conister Bank.
As a Structured Finance Credit Underwriter, you’ll be at the heart of our decision-making process assessing new and existing credit proposals, evaluating financial data, and making informed recommendations in line with our credit policy and appetite. This role spans both structured finance and wider commercial/personal lending, offering variety and challenge in a fast-paced environment.
Join us to help strengthen Conister Bank’s credit function and support our commitment to responsible lending for UK and IOM SMEs.
For a full job description or to apply, please see below.
Key tasks and responsibilities
In this role, you will:
- Assess credit proposals across Structured Finance and commercial lending portfolios in order to determine the degree of risk involved in lending to them.
- Analyse financial statements, cashflow forecasts, and budget plans
- Review open banking data, management information, and credit reference reports
- Produce risk assessments and recommend appropriate terms and covenants
- Evaluate security structures and loan book trends
- Identify and mitigate credit risks aligned with the Bank’s credit appetite
- Approve proposals within your delegated authority and escalate where required
- Support fraud detection, affordability assessments, and KYC compliance
- Collaborate with teams across Credit, Structured Finance, Finance, and Compliance
- Maintain accurate and high-quality reporting and analysis
Principle Accountabilities
You will report to the Head of Structured Finance Credit and work closely with the Head of Structured Finance, Head of Credit and Underwriting, and Credit Committee where required.
Knowledge, Experience and Skills
The ideal candidate will have:
- Experience in sanctioning credit facilities within banking or working in a credit role
- Sound understanding of financial statements, cashflow forecasting and key ratios.
- Familiarity with structured finance tools, including Block Discounting and receivables
- Proficiency in interpreting financial statements, affordability measures and concepts of lending
- Ability to work to tight deadlines with high attention to detail
- Strong communication skills to influence stakeholders at all levels
- Sound knowledge of KYC processes and financial crime prevention
- MS Office proficiency and numeracy
Working Relationships
- Head of Structured Finance Credit
- Head of Structured Finance
- Structured Finance Team
- Credit Team
- Finance Team
- Compliance Team
Decision Making Authority
You will hold personal underwriting authority in line with Conister Bank’s Credit Policy and Delegation Mandates.
