Call us on 694 694

Call us on 694 694

Mon–Thurs: 9am–5.30pm
Fri: 9am–5pm
CELEBRATING 83 YEARS We've been supporting the local community since 1935

It’s great to know we have a local bank that cares about the community

David Quirk - MHK

Privacy Policy

Our Commitment:

We are committed to protecting your privacy during your relationship with Conister Bank Limited and when you visit our website. We recognise our responsibility to keep the information you provide to us confidential at all times.

The Isle of Man Data Protection Act 2002 came into force on 1 April 2003 and implements the provisions of the European Data Protection Directive 95/46/EC.

This privacy policy explains what information Conister Bank Limited collects and what that information is used for. If you have any questions or concerns regarding this policy or your data protection in general please contact us, addressing your query to the Data Protection Officer at Conister Bank Limited, Clarendon House, Victoria Street,

What information is used by Conister Bank?

We store and process the personal information that you (or third parties) have provided to us either by contacting us, or engaging our services and/or products. We use this information to:

  • to supply you with the information and product(s) and/or service(s) that either you have requested from us or wish to provide to us;

  • to manage our relationship with you;

  • to conduct credit searches and background checks if you are applying for an account or loan product with us;

  • to prepare management and accounting information necessary for the conduct of our business, including audit;

  • for the prevention and detection of crime, including fraud detection and debt collection;

  • to keep you informed about the products and services that we have, or plan to have, available; and

  • to comply with any and all statutory responsibilities.

If you do not wish to receive information about our products or services please let us know by either calling into our office or writing to us at the address above.

Your personal information is only collected and used for the purpose(s) for which it was provided and of which you were aware and agreed with at the time your information was supplied to us. Your details are collected when you communicate with us in any way, e.g. when you meet with us, complete forms, correspond with us, telephone us, or send us an email.

Some information is held and processed by our Internet Service Provider, but it is only held and processed for and on our behalf and under our instruction.

Disclosure of Personal Information:

We will not disclose any such information outside of the Manx Financial Group except:

  • to credit reference and fraud prevention agencies and other organisations who may record, use and give out information to other lenders or insurers. The information may be used to make assessments for credit and all types of insurance, for debt tracing and to prevent fraud and money laundering;

  • to persons acting as our agents under a strict code of confidentiality;

  • to anyone to whom we transfer or may transfer our rights and duties under your Customer Agreement; or

  • as required by law or regulation.

Otherwise we will keep the information about you confidential.

If your personal information is disclosed and/or transferred outside of the Isle of Man it will be done so in accordance with the requirements of the Data Protection Act 2002 and the EU Data Protection Directive which requires the same level of protection to be afforded to your personal information.

Credit Reference Agencies:

In considering whether to enter into any agreement with you for goods and/or services, we will search your record and that of any joint applicant or any guarantor using standard public searches and credit reference agencies. The credit reference agencies will add to their record about you and any joint applicant and any guarantor, details of our search and your application and this will be seen by other organisations that make searches. This and other information about you and those with whom you are linked financially may be used to make credit decisions about you and other members of your household.

We may use a credit scoring or other automated decision making system.

We will also add to your record with the credit reference agencies details of your agreement with us, the payments you make under it and any default or failure to keep to its terms. These records will be shared with other organisations and may be used and searched by us and them to:

  • help make decisions about credit and credit related services, such as insurance, for you, and/or any members of your household; and/or
  • trace debtors, recover debts, prevent or detect money laundering and fraud, and to manage your account(s).

 Please telephone or write to us at the address stated above if you wish to have details of the credit reference agencies from whom we obtain, and to whom we pass information about you.

Fraud Prevention Agencies:

It is important that you provide us with accurate information. We may check your details and those of any joint applicant or guarantor with fraud prevention agencies and if you provide false or inaccurate information or we suspect fraud, this information may be recorded.

Fraud prevention agency records may be searched and shared with other organisations to:

  • help make decisions about credit and credit related services, such as insurance, for you and any members of your household; and/or

  • trace debtors, recover debts, prevent or detect money laundering and fraud, and to manage your account(s); and/or

  • check your identity and that of your joint applicant or guarantor, to prevent money laundering and terrorist funding, unless you furnish us with other satisfactory proof of identity/(ies).


Please see our dedicated cookies page.

What is aggregate information?

Aggregate information is used to show us the total number of visits to our website and which parts of the site are used and most. Aggregate information does not identify individuals, as it does not contain any personal data. This information helps us in developing our website and improving the service we offer you.

Your Rights:

You have a legal right to access all personal data we hold about you. If you wish to exercise this right, or you have any questions regarding your personal data, please write to the Data Protection Officer at the address above. If you are requesting copies of your information, please supply a cheque made payable to Conister Bank Limited in the sum of £10.00 with your request.

If you are applying for a loan with us, your application may be decided using purely automated decision making technology. You have the right to request that your application is assessed by a living individual. If you would like to exercise this write, or you would like further information about this, please write to the Data Protection Officer at the address above.

 CBL/54/WPP/V2-Jan 2018


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Where to find us

Come and talk to our team in branch at:
Conister Bank Limited, Clarendon House, Victoria Street, Douglas, Isle of Man, IM1 2LN

We are open Mon to Thurs 9am - 5:30pm, Fri 9am - 5pm