Terms & Conditions

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I like to shop local and that includes banking

Does this sound like a view you like to have of your bank? If so, call us to see how we could assist you.

How to make a complaint

Please click the link below to view the 'How to make a complaint' information sheet.

Motor Finance (Commission) Complaints

If your complaint is in relation to Discretionary Commission Arrangements, please note that there was an announcement by the Financial Conduct Authority (FCA) on 11 January 2024 detailing a change to the time limits to respond. This announcement also affects the time you have to refer your complaints to the Financial Ombudsman Service (FOS). For further information, please visit the FCA’s help page for consumers here.

Please click on the links below for further information on the Isle of Man and UK Financial Ombudsman Services:

https://www.gov.im/about-the-government/statutory-boards/isle-of-man-office-of-fair-trading/financial-services-ombudsman-scheme/